As the impact of the Coronavirus (COVID-19) continues to be seen across the world, the OEMs have been working to ensure the safety and wellbeing of their employees, customers and partners as well as their ability to support customers and their ongoing business requirements.
Konica Minolta said that the health and wellbeing of its employees and customers remain its priority and the company has been providing regular updates to manage the emerging situation.
Konica Minolta said: “We have implemented hygiene and sanitisation protocols in each workplace, including regular reminders of the importance to practice social distancing and hygiene, and the need to stay home if sick.
“Employees have been instructed to follow Government advice regarding travel risks and requirements as they have been made available, and we have now cancelled all international and domestic travel.
“We have cancelled or postponed events and face-to-face training and are encouraging work from home to enable greater social distancing.“Employees have been advised to not come to work if sick, self-isolate and report if they have been in a situation where they might have been exposed to coronavirus, or if they have symptoms.”
All Konica Minolta manufacturing facilities are open and currently operating. Equipment, consumables and spare parts are being supplied from its manufacturing facilities to its international supply lines.
Konica Minolta supply lines are currently open but operating on a reduced capacity in line with global restrictions and reduced capacity.
Toshiba America Business Solutions also shared some measures it has put into place to ensure that it can continue to support its customers safely and effectively.
Toshiba’s operations team is fully staffed and capable of processing orders whether at the office or from home. Warehouses are operating normally and able to ship orders without delay. Whenever possible, its sales and support teams will schedule phone or web conferences in lieu of on-site meetings but remain ready to advise and consult as always.
Ricoh Group Crisis Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labour and Welfare of Japan.
The Ricoh Group has 17 subsidiaries in China ranging from those focused on R&D to design, production, sales and service. Following the notice of the Chinese and local governments, all the subsidiaries have resumed operation.
Ricoh said it maintains a good inventory of spare parts and supplies and does not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.
Ricoh continues to receive daily shipments of spare parts, the company said. Ricoh said it has also put in place contingency plans to address any potential shortage should its supply chain for spare parts become impacted.
Ricoh explained that the majority of its toner for all Ricoh printers is manufactured in Japan and bottled in the UK so the company maintains a good supply of all toners and continue to receive regular shipments.
