Toshiba America Business Solutions named Marco a 2020 Toshiba ProMasters Elite certified dealer.
Marco earned this distinction by meeting and exceeding Toshiba’s rigorous requirements for customer support success, the company explained.
Toshiba’s ProMasters Elite Certification programme specifically measures authorised resellers across three areas critical in delivering a high-quality customer experience: exceptional service, training and customer support.
Toshiba conducts the recertification of each Toshiba Elite dealer on an annual basis.
“Marco has invested a significant amount of time and resources into becoming experts in servicing our industry-recognised e-STUDIO multifunction printer line,” said Ken Hiteman, Toshiba America Business Solutions Vice President of Service. “Marco’s attainment of elite status is indicative they are in the top tier of Toshiba resellers operating throughout North America. Marco has demonstrated its capability to support customers to the highest standard and focused on delivering a superior customer experience.”
“Marco is honoured to receive the Toshiba ProMasters Elite certification that reflects our service commitment to our customers and manufacturers in delivering the elite service in all markets we serve. This distinction confirms our commitment to always exceed our customers’ expectations,” said Dale Evens, Marco Vice President of Copier Service.
