Pantum won the bid to supply printers and deliver after-sales services for Mahanadi Coalfields Limited.
Following a successful bid, Pantum has provided printers to Coal India Limited’s Odisha arm Mahanadi Coalfields Limited (MCL) and has continuously provided on-site after-sales services, helping solve diverse usage problems, even during the pandemic.
As one of Coal India Limited’s eight subsidiaries, MCL is a major coal producer in India. Given the significant activity of its mining zones, at least 1,000 trucks move through the area every day. Vehicle passes must be printed for these trucks, in addition to daily office needs.
Therefore, MCL required printers with high requirements for machine performance and monthly load, Pantum explained. Moreover, automatic duplex printing and printing speeds of 30+ ppm (pages per minute) would deliver the efficiency and value for such a busy company.
Given their specific needs, Pantum supplied MCL with the P3500DN printer because of easy connectivity, energy-saving features, compact footprint and more. With an all-metal structure that ensures stable printing, the machine is suitable for large-scale production sites.
MCL commented on the cooperation with Pantum: “We are very satisfied with the Pantum P3500DN printer. The printers are stable, durable, and quiet, with a low paper jam rate. In fact, we’ve placed an order for more than 700 new toner cartridges.”
Pantum concluded: “To best serve the Indian market, Pantum has always designed its printers that deliver high efficiency, convenience, durability and high-cost performance. More importantly, Pantum takes pride in its exceptional after-sales services and prioritises providing a seamless, rich customer service experience as part of its brand commitment to its Indian customers.”
