Canon U.S.A., Inc. was named the recipient of the 2020–2021 Buyers Lab (BLI) PaceSetter award in Serviceability & Support.
The company also received this recognition previously for 2018-2019. Based on research in the North American market, this award recognises original equipment manufacturers (OEMs) who offer tools, programmes, and training to enhance the serviceability of its devices.
“Canon’s excellence in serviceability and support spans the majority of the areas we compared in this study, from in-field support, adjustments for COVID-19, training and device testing,” said Deborah Hawkins, Director, Keypoint Intelligence Office Group. “The backbone of the annuity stream is supported at all levels, and Canon showcases its vision by updating tools and addressing current market needs.”
Keypoint Intelligence conducted an in-depth study on serviceability and support to determine which OEMs lead the market. In their research, analysts examine key areas such as company vision, in-field support, environment, tools and training provided to service technicians across direct and indirect channels, as well as a special section this year on adjustments for the COVID-19 pandemic.
After careful evaluation, Canon U.S.A., Inc.’s service and support-related resources have been recognised by Keypoint Intelligence’s team of analysts due to the company’s in-field support, testing, security portfolio, vision, training, and ability to adapt to change.
“Reflecting the company’s customer-first mindset, Canon is here to support its customers and channel partners, especially during these unprecedented times,” said Shinichi Yoshida, Executive Vice President and General Manager, Canon U.S.A., Inc. “We are honoured to receive this recognition from Keypoint Intelligence and look forward to continue developing solutions and services that align with current customer and industry needs.”
