Toshiba announced it has won The Cannata Report’s 2020 Frank Award for Best Technical Service.
The award recognises Toshiba’s exceptional technical service including its prompt response times, comprehensive technical updates and elite service team. This year’s inaugural Best Technical Service honour represents the 17th Frank Award Toshiba has won.
The Cannata Report, an intelligence resource for the document imaging and workflow solutions space, conducts and presents the Frank Awards. Frank Award nominees and winners are determined by votes cast and data analysed from The Cannata Report’s Annual Dealer Survey. For the 2020 Awards, 342 resellers representing multifunction printer (MFP) vendors across the United States voted.
“We sincerely congratulate Toshiba on winning this new award in a category that acknowledges outstanding achievement across a key pillar of our industry,” said CJ Cannata, president and CEO, The Cannata Group / The Cannata Report. “However, given Toshiba’s longstanding tradition of providing outstanding support and service to their dealers – along with the close relationships they continue to maintain – it was well-deserved from my perspective and not surprising in the least.”
“Toshiba is honoured to receive the inaugural Frank Award for Best Technical Service,” said Toshiba America Business Solutions President and Chief Executive Officer Scott Maccabe. “We are grateful for this recognition by our dealers, especially amidst a time where customer-focused service is critical. More importantly, I want to recognize our accomplished and dedicated Toshiba service team members for their collective stellar effort in supporting our valued customers.”
