HP Inc. (HP) has settled the Radek Barnert and other complaints about their instant ink programme filed in July 2021.
Barnert’s first complaint was that “HP routinely fails to timely provide subscribers with replacement printer cartridges, and, even when it does, subscribers find themselves overwhelmed with errors that prevent them from printing.” The complaint added that “as a result, subscribers have been unable to use their printers for extended periods of time, rendering their printers entirely worthless, as those printers cannot accomplish their sole purpose: printing.”
Barnert also claimed that when Subscribers complain about these issues, HP advises it cannot fix the problems.
The second claim was that “the ink cartridges supplied through the Programme will not function if subscribers cancel their subscriptions, meaning that subscribers must remain subscribed to the Programme in order to use the ink cartridges supplied by HP; otherwise, they are required to purchase costly replacement ink cartridges from local retailers to continue using their printers after cancelation.”
Barnert also alleged that “all subscribers are harmed by HP’s failure to deliver upon its promises because they do not receive the full value of the service that they pay for. Indeed, the entire purpose of the Program is to ensure than subscribers “never run out” of ink and receive “ink the moment [they] need it,” but, due to HP’s failures, this simply does not happen.”
The complaint was filed in the United States District Court Northern District of California San Jose Division against HP Inc (HP) and their instant ink programme in July 2021 by Radek Barnert and others.
On 7 February 2023, the Parties reported that this case had been settled, and the parties will have until 4 April to file statements, finalise the settlement, and file the dismissal.
