FUJIFILM Business Innovation Asia Pacific announced the launch of IT Expert Services, a one-stop comprehensive IT support service targeting small and medium organisations. It will be available in the Asia Pacific region, starting with Korea and Malaysia.
A key challenge that Small-Medium enterprises (SMEs) often face is the lack of dedicated IT personnel to respond promptly to any IT inquiries. With limited human resources available, it is vital for businesses to invest in the right technology and optimise their IT processes and assets to create a secure and productive workplace, FUJIFILM Business Innovation said.
“The IT landscape is fast evolving, and businesses, especially the SMEs, need to be nimble and adapt quickly to changes and security threats to enjoy business continuity,” said Masashi Sakamoto, Executive Vice President & Director, FUJIFILM Business Innovation Corp. “We understand the cost to hire a dedicated team to manage the company’s IT assets, processes and resolve IT issues. With IT Expert Services, SMEs can now have ready access to skilled IT professionals, enjoy faster response and resolution times, in addition to improved work efficiency and visibility to predictable costs. A flexible yet scalable solution allowing SMEs to add on capabilities as they expand.”
Through IT Expert Services, SMEs can now gain access to skilled IT professionals allowing them to focus on their core business operations.
The Help Desk provides timely assistance with remote monitoring and management, and on-site support, ensuring issues are promptly addressed to minimise downtime. Users also gain visibility into their IT environment, giving them an understanding of its performance and potential areas for improvement, providing a peace of mind and uninterrupted operations.
FUJIFILM Business Innovation said it is committed to creating “Customer Happy eXperience” (CHX) and this customer-centric approach underpins all innovation and technology driving the products, services, and solutions.
