Konica Minolta Business Solutions U.S.A., Inc. has announced that it has once again been named a category leader in the IDC MarketScape: U.S. Smart Multifunction Peripheral 2018 Vendor Assessment Report.
This report details a leading study that analyses the smart multifunction printer ecosystem for hardcopy vendors that provide MFPs in the US.
The vendors selected for inclusion were determined to be among the most prominent market participants for smart MFPs. The study is designed to provide an overview of their competitive fitness. To be designated a “Leader,” as Konica Minolta has been, signifies that the company has led and continues to lead the market in both scope of offerings and strategic objectives. The report finds that it has made the necessary investment in service portfolios, marketing deployment, and delivery capabilities to set itself apart from the majority of the field.
According to the study, Konica Minolta continues to grow and is successfully balancing core market wins with emerging services and new technology business. More importantly, it appears further along than most with a vision of the office and workplace of the future and has started assembling a set of new product technologies to adapt to evolving digital transformation technologies.
Dino Pagliarello, Vice President, Product Management and Planning for Konica Minolta, stated, “One of the report’s main takeaways is that print is a people-based relationship business, and that a positive sales and/or customer service experience that goes above and beyond expectation is usually a clincher in a new deal or critical for a renewal.”
“Konica Minolta is recognised as a leading MFP Provider. When copy/print solutions are needed, this is a vendor with a wide range of hardware offerings that are enhanced by an array of software and services,” says Keith Kmetz, Vice President, Imaging, Printing and Document Solutions at IDC. “More importantly, Konica Minolta appears further along than most with a vision of the office of the future and has started assembling a set of new product technologies to adapt to evolving digital transformation technologies.”
The IDC MarketScape research also includes advice for technology buyers based on actual customer interviews. One nonprofit highlighted a $25 million (€20.3 million) cost savings over five years, as well a 30 percent reduction in paper printing as a result of Konica Minolta’s MFP products, services and capabilities.
