The OEM has bestowed technology provider Marco with its 2018 Pro-Tech Service award, marking the twenty-fifth year in a row that the company has received the prize.
Appleton, Wisconsin-based Marco has 46 locations throughout the USA, and has been recognised by Konica Minolta for its “outstanding service of its award-winning imaging products, including, but not limited to, copiers, printers and software solutions.” The OEM added that Marco “prides itself on building long-standing customer partnerships, with reliable services and products at the heart of its offering.”
Konica Minolta evaluated Marco’s operations across several key parameters, to ensure they delivered the best customer and product support for their Konica Minolta devices. This included management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
James Ingrassia, Vice President of Konica Minolta USA’s Solutions Support Division, said: “We are very excited to recognise Marco for this extraordinary achievement. Since their involvement with the programme 25 years ago, their focus on providing their customers with the highest level of service has been unwavering. The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
“We continue to be proud of our strong partnership with Konica Minolta and we are delighted to have earned the Pro-Tech Service Award every year since we began our involvement in 1993,” added Joe Thiel, Service Manager at Marco. “It is a symbol of our quality and commitment to customer service.”
