Kyocera Document Solutions South Africa has celebrated its top engineers at the 11th edition of its annual Service Awards.
These awards, as Kyocera explains, “recognise the dedication, skills, knowledge and outstanding technical abilities of its certified engineers, who competently deliver technical solutions to resolve its customers’ technical queries on a daily basis.”
“Our customers are looking to do business with service partners who are able to support them with their printing solutions, streamlining their efficiencies and driving down costs with new technologies and input,” says Paul Wendlandt, KYOCERA Document Solutions South Africa Customer Services Support Manager.
“Every business, regardless of its size, needs effective support, services and systems to gain productivity and stay competitive,” he adds. “They do not want to purchase a product and never see the partner again. They want top-of-the-line products and the backup, support, skills and expertise that can only come from working with skilled and certified engineers.”
On a worldwide basis, Kyocera’s Special Service awards attract 2,500 engineers, competing against each other to be the finest in their nation.
The South African finalists compete at the Midrand head office, selected as a result of their performance in an online exam.
In 2018, 140 service engineers “demonstrated their skills and knowledge of our hardware and software products”.
The 2018 South African leg of the Global Service Awards saw the following winners:
Top service technicians:
1st place
Chris Pelser
Page Automation
2nd place
Matthew Townsend
NRG Office Sol
3rd place
Jacques Koen Lombard
Ronmar Office Equipment
“These awards are a true reflection of Kyocera’s commitment to building a network of certified engineers and providing them with the products and solutions they need to deliver pre- and post-sales support for their clients,” says Wendlandt.
The top achiever, Chris Pelser from Page Automation, will go on to compete against other regional winners in the EMEA Annual Service Awards that’s held at KYOCERA’s European HQ later this year.
The top three achievers of the European Service Awards earn themselves the prestigious and sought after all-expenses-paid tour of the Japanese headquarters and visits to factories in the far east.
“Well done to all those who participated in the competition. The results were of a very high standard this year. We wish our winning service technicians the best in the international competition, and are hopeful that we will bring this prestigious accolade back to South Africa,” concludes Wendlandt.
