Epson Philippines reveals it has recently launched its very own enterprise printing solution in a bid to ease print management for its customers nationwide.
EasyCare360 is an all-in-one solution installed in Epson printers to provide businesses hassle-free printing management by monitoring the status of the unit and taking care of the consumables, spare parts, repair, and maintenance services.
“The detail-obsessed individuals in Epson are committed not only in creating the most innovative products for consumers, but also in developing solutions that will complement these products and help drive business innovation value,” said Eduardo Bonoan, Marketing Director for Epson Philippines. “With EasyCare360, we aim to showcase that we are capable of providing end-to-end service to our customers and ensure business continuity.”
Epson’s EasyCare360 is a monthly subscription service which customers can buy separately from Epson WorkForce Pro WF-C869R printers. The subscription features a “pay-per-click” model for each printer, allowing customers to pay only for the total number of pages they print every month.
With a pay-per-click model, customers can control their printing costs by removing the uncertainty of buying consumables and unexpected parts for repair. EasyCare360 also minimises printing downtime with its premium, on-call technical service, to ensure that printing operations are always up and running.
EasyCare360’s service is comprised of a dedicated technical support team, which the OEM says guarantees a two-hour response time for solving on-site issues and is available to serve customers every Mondays to Saturdays except on National Holidays, from 9am to 4pm. For calls beyond 4pm, on-site visits will be done on the next working day.
An EasyCare360 subscription also includes free delivery of parts and consumables, remote troubleshooting, preventive maintenance, installation services, and end-user training.
Epson’s EasyCare360 is now available within Metro Manila, upon the purchase of WorkForce Pro WF-C869R units.
To find out more go to http://customercare.epson.com.ph.
