Incite Group has named Ricoh among marquee brands recognised for innovation, exemplary performance and leadership in the customer service space.
Ricoh USA, Inc. has been named to the shortlist for the Incite Customer Service Awards, which celebrate innovation, exemplary performance and leadership in the customer service space. These awards spotlight individuals and organisations who are leading the way in truly exceeding customer expectations.
Ricoh joins other internationally respected names, including Home Depot, Rogers Communications and Southwest Airlines, as a finalist for Customer Success Brand of the Year, which highlights organisations that exceed expectations to deliver excellent customer service experiences.
“The customer experience is at the centre of Ricoh’s success and its future,” said Bruce Nelson, Director, Customer Support Services, Ricoh USA, Inc. “It’s our reputation, and our customers’ reputations, on the line. That’s why customer service is such an area of focus for us, and that’s why being named a finalist is such an honour. We work closely with customers to make sure we’re delivering how and when we need to, but it is heartening to get this third-party recognition for our efforts.”
While Ricoh is nominated for Customer Success Brand of the Year, finalists were also named in the Customer Service Leader of the Year and Solution Provider of the Year categories. Winners will be decided from among the finalists by popular vote online. Polls close 3 May , and winners will be announced 3 June at an awards ceremony hosted by the Incite Group at the Customer Service Summit West, 3-4 June at the Hilton San Diego Resort & Spa.
