Konica Minolta Business Solutions U.S.A., Inc., together with its IT Services division, All Covered, announced the launch of All Covered Assurance (ACA), an all-in-one turnkey IT management services platform.
With the ambition of ‘assuring businesses can do business,’ ACA was developed following a market research programme to uncover best practices to increase SMBs’ ‘uptime’. The research revealed SMBs rarely prioritise preventative measures to reduce risk and minimise application and services downtime. Leaving these issues unaddressed, implemented as an add-on solution or a one-time project or application inherently creates risk, often resulting in costly downtime, customer dissatisfaction and unplanned IT spend.
States Glenn Mathis, Vice President, Global Client Services & Solutions, All Covered said: “We’ve always felt that every SMB organisation deserves the same level of support and service as any enterprise environment, and for the most part, they have been largely underserved. With ACA, we are able to modernise and uniquely address the needs of an SMB customer, minimising risk and maximising value though security led solutions that meet their ever-changing and growing needs.”
ACA has been designed to deliver an approach that ensures continued business productivity, system readiness, data availability and complete security with total visibility and governance across the SMB’s IT landscape. Aimed at simplifying IT management, it integrates all the fundamental tools, services and applications in a single intelligent platform to keep businesses running efficiently.
To ensure the integration operates optimally, the ACA platform is centred around three main pillars: productivity, security and flexibility.
While ACA provides a comprehensive service platform to meet key SMB needs, complementary add-on packages are also available. This includes hosted collaboration tools such as Office365, voice over IP, app development services for Sharepoint, PowerBI services, website design and customisations. Vertical-specific customisation is also possible with add-on solutions such as the Lawyer’s Help Desk, All Covered’s exclusive legal IT support service.
Many services within ACA are new or improved offerings, addressing the challenges and solving critical needs of an IT landscape. ACA puts businesses in control, while driving risk out of the equation, by making sure customers’ IT infrastructures are always on, always available and everywhere, with complete visibility.
