Canon U.S.A., Inc. announced its Customer Service Centre has been certified as a Centre of Excellence by BenchmarkPortal for the 12th consecutive year.
This award recognises the company for achieving world-class grading across BenchmarkPortal’s Performance Matrix covering 21 effectiveness and efficiency categories such as Top Box Customer Satisfaction and Inbound Calls Closed on First Call Percentage, the OEM explained.
The Centre of Excellence recognition can be considered one of the most prestigious awards in the customer service and support industry. Contact centres achieve the Centre of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“Maintaining high levels of excellence in the centre over a period of years is a wonderful testimony to the contact centre management team, the frontline agents – as well as senior managers, who support and encourage this excellence. Canon’s Customer Solution Centre professionals have shown exceptional dedication and results, for which I commend them,” said Bruce Belfiore, CEO, BenchmarkPortal. “The achievement of the Centre of Excellence represents a contact centre’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”
“As our customers continue to navigate through the hybrid work environment, it is important they are equipped with high-quality service and support. To help meet this need, Canon’s Customer Solutions Centre continues to enhance its technology and remote operations,” said Shinichi Yoshida, Executive Vice President and General Manager, Canon U.S.A., Inc. “Canon takes pride in servicing its channel partners and end customers, and to be recognized by Benchmark Portal for the 12th consecutive year is a great reflection of our commitment to providing customers with top-quality service and support.”
