Responding to the global chip shortage, Canon is going chip free but not problem free.
Responding to the global chip shortage, Canon will temporarily manufacture some imageRUNNER toner cartridges without chips.
Dealer websites advise customers not to panic and reassure them that they can still print. At the same time, advising that “cartridges produced without a chip will continue to operate in designated Canon printing/copying devices.”
Problems using a Canon Toner Cartridge without a chip are likely to include notification that the copier/printer does not recognise the toner cartridge. The advice is to press “CLOSE” or “I AGREE” to continue printing.
Customers may also see a message when the printer power switch is turned OFF and then ON or when a toner cartridge is inserted in the future. The advice is to press “CLOSE” or “I AGREE” to continue printing.
MPS customers may also experience problems with auto fulfilment. If you run out of toner, the advice is to contact your MPS provider.
The devices affected are:
| imageRUNNER ADVANCE C3300 Series | imageRUNNER ADVANCE C355 Series |
| imageRUNNER ADVANCE C3500 Series | imageRUNNER ADVANCE C356 Series |
| imageRUNNER ADVANCE DX C3700 Series | imageRUNNER ADVANCE DX C357 Series |
| imageRUNNER ADVANCE DX C3800 Series | imageRUNNER 1400 Series |
| imageRUNNER C3025i | imageRUNNER ADVANCE 4500 Series |
| imageRUNNER C3125i | imageRUNNER ADVANCE C355 Series |
| imageRUNNER C3226i | imageRUNNER ADVANCE C356 Series |
| imageRUNNER ADVANCE C5500 Series | imageRUNNER ADVANCE DX C357 Series |
| imageRUNNER ADVANCE DX C5700 Series | imageRUNNER 1400 Series |
| imageRUNNER ADVANCE C350 Series | imageRUNNER ADVANCE 4500 Series |
