The OEM announced its new eService cost-per-use programme for its imagePROGRAF line-up.
Canon now offers its authorised channel partners a free, user-friendly service that enhances the ability to deliver a Managed Print Service (MPS) solution for its large format printers.
Designed with usability in mind, this “easy to use” solution allows Canon’s authorised channel partners to remotely monitor their customers’ usage and service-related data from their imagePROGRAF, PRO Series, TX Series, TM Series and legacy printers.
With this new offering, customers may no longer have to purchase a printer upfront, or manually order supplies or services. Instead, by utilising eService, customers can pay on a print-per-use basis, allowing them to concentrate more on managing their business as any consumable or service will be provided on an as needed basis. Customers also receive full-term service and support, including routine maintenance where available from a channel partner, so they no longer need to worry about checking if there is enough ink or paper. eService provides the tools that will help print providers deliver a MPS solution for their customers.
Canon service authorised partners who use eService can remotely view consumable usage levels, as well as the service status and history of a customer’s printer, by gaining access to a dashboard provided by this offering. As an added convenience, eService can also automatically notify print providers in cases when customers require consumables, or when an imagePROGRAF printer requires attention.
These additional services offered through eService are designed to deliver quicker response times for service-based needs as they help to eliminate downtime, increase customer satisfaction and streamline productivity for users, Canon explained.
“Fulfilling the needs of our customers is our first priority, and with the eService Software, we are able to do that and more,” Bart Jordan of Dorado Graphix. “eService efficiently delivers the information we need to help our customers be more successful and efficient, which in turn, allows them to concentrate more on running their business.”
The new eService software is now available to Canon imagePROGRAF authorised service providers.
Canon said that since launching the imagePROGRAF TM Series in September 2018, Canon has installed over 23,000 units in EMEA.
