Canon U.S.A., Inc. has introduced end customer support for uniFLOW online and hybrid subscriptions.
This program will extend the installation services available to dealers for uniFLOW Online and hybrid subscriptions to now include an option to add end customer support provided by the experts at Canon’s Customer Solutions Centre.
With the support of its Engineering Services & Solutions team for installation and ongoing support, Canon U.S.A. is currently offering its authorised dealers the following services through this programme:
- Canon will implement the uniFLOW online or hybrid solution for the customer on behalf of the dealer
- Canon will conduct administrative training for up to three users
- Canon will directly respond to end users for service-related incidents and requests on behalf of the dealer following established SLAs aligned with Canon’s award-winning customer support
- Canon will remain in close contact with the dealers – including ad-hoc notifications of issue resolution and regular program usage reports
Canon said that for its authorised dealers who may be starting to build their solutions business and are in the process of developing their infrastructure, this programme can provide great support towards these efforts.
