Recognised for the 15th consecutive year, Canon U.S.A., Inc. announced it has once again received the esteemed certification as a Centre of Excellence for Customer Solutions by BenchmarkPortal.
BenchmarkPortal, renowned for its rigorous evaluation criteria, awarded this honour to Canon for the 15th consecutive year, emphasising the company’s consistent dedication to efficiency and effectiveness in its Customer Solutions Centre.
The certification is granted to contact centres ranking in the top 10%, following meticulous audits and comparisons of performance indicators among peer organisations. The evaluation underscores Canon’s Customer Solutions Centre’s outstanding performance across cost and quality-related parameters, surpassing industry benchmarks, the company added.
Bruce Belfiore, CEO of BenchmarkPortal, commended Canon U.S.A., Inc., stating, “Maintaining excellence for fifteen years in the Customer Solutions Centre reflects the commitment, dedication, and exceptional results delivered by Canon’s contact centre professionals. Their dedicated pursuit of excellence is truly admirable.”
“Receiving this prestigious certification for the fifteenth consecutive year reaffirms Canon’s relentless pursuit of providing unparalleled service and support to our customers,” said Shinichi “Sam” Yoshida, Executive Vice President and General Manager, Canon U.S.A., Inc. “This recognition is a testament to the collective efforts and commitment of our Customer Solutions Centre team, reflecting Canon’s ongoing endeavour to stand out within the industry through outstanding service delivery.”
