Canon U.S.A., Inc. again saw its Customer Solutions Centre earn recognition from BenchmarkPortal, garnering certification as a Centre of Excellence for the 14th consecutive year.
Contact centres achieve the Centre of Excellence distinction based on rigorous standards of efficiency and effectiveness. The BenchmarkPortal team audited and verified performance indicators and compared that data from other peer organisations and awarding Centre of Excellence designations to customer service contact centres that ranked in the top-10 percent of the centres surveyed.
“Offering quality service and support to our customers is an important way to assist our channel partners and end customers, and to be recognized once again for this prestigious certificate by BenchmarkPortal is a testament to all the hard work put in by our Customer Solutions Centre,” said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “This award showcases Canon’s dedication to high-quality service and support in our goal to differentiate from the competition.”
Canon is one of just 10 companies to have ever been recognised as a Centre of Excellence for 14 straight years, ranking it among a very select group of companies in BenchmarkPortal’s contact centre global performance database.
“Maintaining high levels of excellence in the centre over a period of years is a wonderful testimony to the contact centre management team and the frontline agents – as well as senior managers – who support and encourage this excellence. Canon U.S.A., Inc.’s contact centre professionals have shown exceptional dedication and results, for which I commend them,” said Bruce Belfiore, CEO of BenchmarkPortal.
