The Business Imaging Solutions Group (BISG) Technical Support Center of Canon U.S.A., Inc. has received the “Centre of Excellence” certification from BenchmarkPortal for the ninth consecutive year.
One of the most prestigious certifications in the customer service and support industry, the certification honours customer service call centres that rank in the top 10 percent of call centres surveyed.
“The certification of Canon U.S.A. is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “It is an achievement of distinction.”
To evaluate a call centre, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.
“As we approach nearly a decade of earned Centre of Excellence Certifications, it paints a vivid picture of our continuous dedication to provide outstanding customer support and experience. We are once again honoured to be recognized by BenchmarkPortal for our continuous efforts to provide exceptional customer support,” says Leroy Farrell, vice president and general manager, Business Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. “The recent launch of our new Customer Solutions Centre speaks volumes about our continued commitment to providing state-of-the-art and innovative end-to-end solutions support for our channel partners and customers.”
The Customer Solutions Centre “fosters collaboration” according to Canon USA, with the technical support, engineering, and development teams all working together within one location to employ “cutting-edge technologies” that deliver “outstanding service and support solutions” to the OEM’s channel partners, and in turn customers, across the enterprise, production, large format, image capture, and desktop imaging product lines.
