CIG’s new business services division, Clover Services Group, has announced a new partnership with the online customer feedback tool.
The tool gives printer service providers an easy method of acquiring customer feedback in real-time, and provides evaluation data of a customer’s experience, in the form of quick numeric scores and an optional short comment.
Feedback can be given in less than 30 seconds via an app for smartphone and web, following “any meaningful interaction, project, or service call,” according to CIG.
The partnership with BoxScore is an early milestone for Clover Services Group, which was only launched earlier this month, with the aim of helping customers “engage and attract prospects, provide top-notch support for their dealers, and drive forward the profitability of their businesses.”
Chris Sinibaldi, CSG’s SVP of TechLink Service and Training, said: “We are excited to offer a powerful sales tool like BoxScore to our customers. As we continue to enhance our Techlink 2.0 services platform, we will roll out even more services like BoxScore to help our dealers increase customer retention while driving higher profitability.”
BoxScore’s CEO, Patrick Burke, described it as “a perfect complement to TechLink’s existing services portfolio.”
“Our research has shown that dealers are hungry for customer feedback but need a cost-effective, simple way to do so,” added Burke. “BoxScore is that solution. We provide the quantitative and qualitative data dealers need to optimize their customers’ experiences and in turn increase revenue.”
