The North American managed services provider evolves its support for hybrid workplaces with advanced devices support service offering.
CompuCom, a managed services provider and wholly owned subsidiary of The ODP Corporation, announced that it has become a Certified Microsoft Authorised Service Provider empowered to provide digital workplace support for Microsoft’s expanding line of enterprise-ready Surface devices.
CompuCom already supports the purchase, deployment, management and maintenance of Windows 10, Microsoft 365, Microsoft Exchange, Microsoft Azure Active Directory, and Windows Server 2019. With this latest announcement, it is expanding its lifecycle support solution portfolio to include hardware repair, refurbish, and recycle services for Surface devices.
CompuCom joins a select group of Microsoft resellers authorised to provide repair services for Surface laptops including the Surface Pro 7+, Surface Pro 7, Surface Go 2, Surface Pro X Sq1 and Sq2 and the Microsoft Laptop 3 13” and 15”.
“Our long-term relationship with Microsoft enables us to deliver first-class end-user experiences across a variety of Microsoft solutions,” said CompuCom President Mick Slattery. “As the surge in hybrid workplace scenarios increases, customers are asking for our assistance to digitally empower their employees with cost effective and scalable 24/7 anytime and anywhere support.”
Today organisations are contending with the challenges associated with the proliferation of new technologies all while adjusting to a new normal. In some cases, these ongoing changes are directly at odds with traditional workplace scenarios highlighting concerns such as endpoint security outside the corporate network as well as providing endpoint support to a distributed workforce. CompuCom said, with over 30 years of experience, it remains uniquely positioned to deliver some of the best partner-provided Microsoft hardware support capabilities helping to answer many of these challenges.
“We recognise a great customer experience hinges on a great employee experience, which means investing in technology that drives simplicity, reliability, resiliency, and nimbleness for employees regardless of where they work,” said CompuCom Vice President of Infrastructure and Cyber Security Capabilities Stephen Gorham. “We are excited that Microsoft has chosen us to fast track the future of work for their customers through our employee-centric digital workplace support services.”
