The UK-based independent dealer-only distributor of printer and copier supplies, consumables, parts and workplace solutions, announced the launch of its Simply Support partner programme.
Developed in conjunction with Orrlo, an independent outsourced service provider, this strategic partnership enhances Data Direct’s partner programmes supporting Dealer business models, and taps into the strengths of an established organisation, Orrlo, providing excellent, reliable, efficient and cost-effective front-line service operations, nationwide.
Marianne Chamberlain, Data Direct Sales Director, commented: “These past covid years have made us acutely aware that we must enhance our offering, not just providing market-leading toner consumables and more, but more solutions to help our Dealer partners deliver the very best for the end-user customers.
“We have enhanced our own programme delivery with obvious IT & logistics-led bolt-ons, but Simply Support is something special. Delivering the promise of great customer service and support is not easy, but we can with Simply Support”.
Powered by Orrlo, Simply Support is nationwide, meaning any business can support its clients, anywhere, 24/7. A Dealer’s own service delivery can be either complemented or completely outsourced, most importantly enhanced.
Graham Orr, Director at Orrlo said: “When we met with Patrick, Marianne, Peter and the whole team at Data Direct, we were immediately on the same page – how to deliver a better, more cost-effective solution and support for Dealers, taking away some, or even all, of the irregular and sometimes difficult service tasks that make operating in this market difficult. Simply Support gives the Dealer hassle-free security and confidence and the guarantee of exceptional service.”
