DocuWare, provider of cloud solutions for document management and workflow automation, saw a significant increase in demand for their cloud solutions through the first full year of pandemic-driven lockdowns as companies invested in technology to support the almost immediate shift to remote working.
Over the past 12 months, businesses around the globe have had to transform faster than they could have ever anticipated. In 2020, DocuWare saw a global increase in cloud customers of almost 40%, pushing their total number of active cloud customers past 4,000.
Businesses require new tools to enable their employees to operate as normal and from anywhere. DocuWare said it has seen first-hand an increase in demand for cloud-based document management solutions and automation technologies. DocuWare saw an increased interest in automating invoice processing tasks and better cybersecurity that still enables employees to import, share, approve, collaborate and store business documents.
“Over the various UK lockdown restrictions, we have been able to continue to work effectively and smoothly from our home offices thanks to our bespoke AP processing DocuWare Cloud solution, without which this would have been an even more challenging time,” said Havva Kadir, Financial Accountant, Fulcrum Infrastructure Management (UK).
The surging global demand for DocuWare Cloud across all regions demonstrates that remote working, process automation, document management and digital transformation is here to stay, DocuWare said. For example, since the 2020 lockdown, France has led the way in DocuWare cloud customers with growth numbers of +50%, Spain and the DACH countries (Austria, Germany and Switzerland) follow closely with growths of 49%, the UK growth is 32% while the Americas region exhibits growth of 28%.
“The pandemic has had an unprecedented effect on businesses.” Dr. Michael Berger, President of DocuWare commented: “We are so pleased to have been able to support new and existing customers throughout this uncertainty. Our anytime, anywhere, any-device model, means teams can collaborate in real-time no matter their location. With remote working being the new normal, cloud technology ensures that businesses can continue with minimal disruption.”
With many countries still in some form of lockdown, DocuWare believes that remote working is likely to continue for most industries for the foreseeable future.
