Xerox eConcierge, the popular supply service, will cease operations soon. Customers are urged to finalise transactions and access records.
Xerox eConcierge programme users have a short window to access their accounts, as the programme is rapidly closing, with less than 10 days remaining. Xerox had previously announced the discontinuation of this service, set to finalise on 31 December 2023. As of now, existing customers can access their accounts only until 31 January 2024.
The eConcierge programme, known for its convenience in managing and ordering supplies for Xerox printers, was a popular service among its users. It provided automatic supply monitoring and ordering, as well as free service repair for Xerox printers, streamlining the maintenance of office equipment. This programme was part of Xerox’s broader offerings to enhance office workflow and reduce administrative burdens.
However, Xerox decided to conclude this service due to evolving market conditions and changes in customer preferences. The decision reflects a broader trend in the industry, where companies are continuously adapting to the changing needs of their customers and the dynamics of the market.
Customers who have relied on the eConcierge programme for their supply and service needs are now urged to finalise any necessary transactions and save their records before the 31 January deadline. Following the closure of eConcierge, Xerox encourages its customers to explore other solutions, including the Xerox Partner Print Services (XPPS) programme, which might cater to their evolving requirements.
