New HP firmware update triggers ‘used or counterfeit cartridge’ alerts, impacting multiple LaserJet Pro models in Europe and Asia.
Static Control released a technical bulletin warning of a new firmware update that impacts the HP LaserJet Pro cartridge range of W1490/W1510/W1520.
HP released a manual download firmware update on 14th February, affecting cartridges used with the HP LaserJet Pro 4002, 4102 MFP; 4003, 4103, 4004 and 4104 MFP devices. The display will show a “used or counterfeit cartridges” warning after the update has been installed. Firmware versions are known as 002.2404A and 002.2404D.
Impacted products are chips used with W1490ACP, W1490CP-CN, W1490XCP, W1510ACP, W1510CP-10CN, W1510XCP, W1520ACP, W1520CP-CN and W1520XCP cartridges within Europe and Asia.
Static warns that new installations using chip version A26 MFD 081323 and before will not work after the devices have been updated. Chips manufactured marked with version A27 (MFD 081423) and onwards will work.
Static Control has a solution and said that updated products will be available soon. The company added: “Static Control highly recommends against automatic firmware updates. By properly managing firmware updates, you can ensure your ability to continue to use fully functional, premium aftermarket cartridges.”
