The latest IDC MarketScape: Worldwide Contractual Print and Document Services Hardcopy 2018–2019 Vendor Assessment has honoured both Canon and Lexmark as Leaders.
Breaking the news, Canon revealed that its five-stage approach to Managed Document Services is utilised throughout all its services and has been acknowledged as a successful methodology through this high IDC ranking.
From the printed page to the electronic document, Canon MDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility.
“Canon’s broad solutions and services portfolio combined with its team of subject matter experts around vertical markets, complex workflows, and information management make them a strong contender when companies are looking to extend organisational value beyond simple management of the print infrastructure,” says Robert Palmer, research vice president, imaging, printing and document solutions, IDC. “Canon’s holistic approach to information management, combined with a strategic focus in areas such as workflow, process optimisation, and security help to set it apart from competitors.”
In addition to Canon’s comprehensive portfolio, its professional services and solutions built around Canon’s exclusive Therefore and uniFLOW software, help position Canon as a strong player in traditional MDS offerings. Adding its professional services and strategic relationships such as Nuance’s eCopy ShareScan, Box and mxHero also bring new opportunities, changing the way in which users can store, manage, share, and collaborate globally through the cloud with email, paper, and digital content.
“Canon’s extensive portfolio of products, software, and services is crucial to our overall approach to the market,” said Shinichi Yoshida, Executive Vice President and General Manager, Business Information Communications Group, Canon U.S.A “We are honoured to achieve this ranking from such an esteemed technology market research firm and look forward to continuing to develop strategic partnerships and provide consulting services that are dedicated to working directly with global, regional and local customers to design and develop a program that consistently meets their organisational needs.” 
As for Lexmark, the OEM has also been named a Leader in Managed Print and Document Services. The latest report cites Lexmark as being “in a strong position to effectively address and manage customer environments and drive real digital transformation.”
In naming Lexmark a leader, the report states, “Lexmark continues to separate itself from competitors through its vertical market approach and consistent global service delivery.” The report adds, “Combined with investments in cloud, IoT, and data analytics, Lexmark is creating a global service delivery platform designed to keep pace with evolving workplace dynamics.”
The IDC MarketScape suggests organisations consider Lexmark “when looking for vertical-specific expertise in a wide variety of markets and applications” as well as “when considering programs that focus in key areas such as print infrastructure, security, and process optimisation.”
“We intentionally engineer hardware, solutions and services as seamless integrated systems that deliver a more simplified, secure and productive print environment,” said Allen Waugerman, Lexmark Senior Vice President and Chief Technology Officer. “We are proud that the IDC MarketScape recognises the value we deliver to our customers.”
With a 95 percent managed print services contract renewal rate and IDC MarketScape leadership recognition in hardware, security and services categories, the OEM states that customers across the globe can be confident in choosing Lexmark.
