Konica Minolta Business Solutions (UK) Ltd continues to expand its Managed IT Services offering with the launch of a new digital workplace package consisting of a managed Microsoft 365 environment, managed backup services for data security, proactive remote monitoring, and the professional implementation of Microsoft Services.
The package is designed primarily to help organisations properly implement and manage a cloud environment, which is a major challenge for many given the lack of IT staff.
Given the pace of technological innovation, many organisations lack the understanding of how to configure Microsoft 365 to protect sensitive data and implement governance and policy management. These are essential for Microsoft 365 because they provide a framework for decision-making, ensure compliance with regulatory requirements and internal policies, and improve collaboration and productivity within an organisation. Tight budgets do not allow for costly IT investments to have the skills and knowledge required to manage Microsoft 365 in house.
This was also found in the Konica Minolta study, in which 25% of SMBs said it was a challenge to keep up with new technologies. Despite limited IT resources, it is essential to maintain an infrastructure that is modern, secure and allows employees to securely access all the company data that is important to them on the move and to exchange information with their colleagues at any time.
With the new solution, Konica Minolta said it is providing its customers with a digital workplace for communication and collaboration, whose IT architecture it sets up and which it manages and administers in the cloud, thus significantly relieving the administrative burden in IT departments.
The first package from Konica Minolta is based on Microsoft’s 365 Business Basic licence and includes a managed Microsoft 365 environment, managed backup services, proactive monitoring, and implementation of Microsoft’s Online Services (such as Exchange, Teams, OneDrive etc.).
Stephen Feeley, ITS Category Manager Konica Minolta Business Solutions (UK) Ltd, said: “Today we see a lot of customers using Microsoft 365 unmanaged or at least only with break-fix style support. Support or guidance, on the other hand, is missing. This also leads to many organisations paying for services in Microsoft 365 without knowing how to implement them into the organisation. That is why, for example, you hear statements like ‘I store the document in Dropbox to share it’, even though the organisation is paying for OneDrive for Business.”
Stephen added: “Konica Minolta has a mission to support businesses with tailored IT solutions, and we recognise the need for best practice implementation of Microsoft 365 and, depending on the needs of our customers. We recommend the licence that best fits them to ensure that the solution effectively supports the business and helps increase efficiency, governance and security.
Konica Minolta’s new package addresses organisations with up to 300 employees that either already use Microsoft 365 but still manage it themselves, or those that do not yet use it.
Stephen continued: “We aim to drive digital transformation, especially for small and medium-sized organisations, and to help our customers realise the benefits of cloud technology. What we provide is a digital workplace that is available and secure everywhere, that relieves IT teams of administrative tasks while also providing planning security; and that promotes communication and collaboration.”
