(L-R) Paul Klostermann, Technical Trainer, SumnerOne; Kevin Streuli, Director, Field & Systems Support, Konica Minolta; Kevin Laury, COO, SumnerOne; James Boyic, Regional Service Manager, Konica Minolta; Earl Caspersen, Director of Service, SumnerOne
SumnerOne was presented with the Pro-Tech Service Award and recognised for 25 consecutive years earning this award.
Konica Minolta Business Solutions USA, Inc. announced that SumnerOne, Inc. has been honoured with a 2017-18 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. SumnerOne also received special recognition for its longstanding excellence, as this marks the 25th consecutive year that the dealership has earned this award.
“The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency, and we are excited to recognise SumnerOne for this extraordinary achievement,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta. “Their efforts to provide the highest level of service for their customers has been unwavering, and we look forward continuing our relationship for many more years to come.”
To attain the Pro-Tech standard, each element of Sumner’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“From the literal meaning of keeping office solutions up and running, to the broader meaning of fostering lasting relationships with each of our customers, a service commitment is SumnerOne’s very mission,” said Ed Sumner, CEO of SumnerOne. “We are grateful to Konica Minolta for our longstanding partnership and are proud of this award.”
Konica Minolta explains: “The Pro-Tech programme requires that dealers meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service and product support.”
