The OEM has unveiled a support portal for its customers, designed to stream-line end-user support by helping them connect to its pan-Indian service network “around the clock.”
As TECNHNUTER reveals, once they have logged in to the portal customers will be able to “access all the Konica Minolta machines tagged to them and raise new service requests, manage existing requests, or view previous service information.” In addition, customers who register with the portal can “download relevant device software, such as printer drivers, and self-service most of their queries through easily accessible FAQs.”
Konica Minolta’s new portal features a vertical access hierarchy “to introduce greater accountability and more secure device management”; as a result users can only view their tagged machines.
Mr. Daisuke Mori, Managing Director – Konica Minolta Business Solutions India Pvt Ltd, said, “At Konica Minolta India, we are committed to becoming an INR 1,000 crore business by the year 2022. Providing superlative customer satisfaction 24X7, 365 days a year is essential to achieving this long-term objective.”
“Through this portal, we are delivering unmatched end-user support to all Konica Minolta customers and helping them realise the maximum productivity and value for their purchase. We are pleased with the traction that the KMCSP portal has received so far, and are confident that many more customers will register for this free-to-access offering in the coming weeks,” he added.
Registered customers can access the portal via www.cspkmbsin.microsoftcrmportals.com or download the KMCSP app from the Google Play store.
