LD Products, an e-commerce provider of compatible printer cartridges, has once again earned the Bizrate Circle of Excellence Platinum Award.
Bizrate is responsible for facilitating post-purchase satisfaction surveys, gathering customer feedback for thousands of online retailers. 134 retailers received the distinguished Platinum Award after earning top scores on all of the survey’s key service categories. This is the thirteenth year in a row LD Products has won the award for outstanding customer service.
“Bizrate surveys are an extremely valuable part of our customer service strategy, helping prospective customers make an informed purchasing decision and giving our current customers the opportunity to provide instant feedback,” says CEO Aaron Leon. “We take every comment we receive to heart and use those insights to make our printer cartridges and support even better.”
LD Products says its in-house customer support team works hard to deliver best in class service to its customers. Trained ink and toner experts are available by phone, email or live chat 6 days a week, providing sales and 1-1 printer support on nearly every printer model on the market. Additionally, the company carries a complete line of premium quality compatible ink and toner cartridges, proudly backed by a 100 percent satisfaction guarantee.
LD Products received an overall satisfaction rating of 9.4/10, earning top scores in the following categories:
LD Products 2018 Bizrate Scores
- Product selection: 9.4/10
- Ease of search: 9.3/10
- Clarity of product information: 9.4/10
- Check-out: 9.5/10
- Order tracking: 9.6/10
- Product met expectations: 9.4/10
- Customer support: 9.2/10
- Timely delivery: 9.6/10
