Imaging service adviser, Metrofuser, has announced it has reached a 40,000 printer support call milestone.
When it comes to the most challenging imaging problems, the company says service organisations look to Metrofuser for troubleshooting and support solutions. The company helps organisations reduce IT costs and call-backs by helping them diagnose and repair devices the first time.
The company’s client list includes Government, Academia, Healthcare, and over 2000+ technology organisations globally. Metrofuser remanufactures parts and laser printers while providing critical technical support assistance.
“Today marks a significant milestone for our company,” said William DeMuth, Co-President of Metrofuser. “Our support team has assisted over 40,000 printer related support calls demonstrating our market scale and proven ability to meet the needs of service providers around the globe. More importantly, our customers are reporting increases in customer satisfaction, and decreases in printer related customer support calls”
Metrofuser explains that the company’s support teams can be rapidly deployed to set-up full support systems. Metrofuser adds that it also offers a wide range of support services including needs assessment, printer repair training, MPS help desk monitoring, triage and first response services. Moreover, Metrofuser’s cost-effective solutions are focused on mitigating risk and can be customised or branded to meet customers unique needs, wherever they do business.
“Whether a customer requires Authorised Service Technicians, experienced operations veterans or recognised experts from the imaging industry, Metrofuser has the right support solution. Our seasoned personal are subject matter experts with a minimum of 10 years’ experience in field support operations.” said DeMuth.
