Millennium Business Systems has been recognised with Sharp’s AAA Platinum Level Service Provider Award 2020-2021.
Flex Technology Group (FTG) announced that one of its companies, Millennium Business Systems, has recently been named a Sharp Platinum Level Service Dealer for the 2020-2021 Fiscal Year. While this accomplishment pays tribute to Millennium’s service, it also marks the tenth consecutive year they have received this prestigious award.
In addition, Millennium is one of only sixteen dealers nationwide to be recognised for AAA Platinum level, which is the highest accreditation given and the only one in the States of Ohio and Kentucky.
The Sharp programme was designed to distinguish service organisations that not only meet but also exceed performance benchmarks and the implementation of industry best practices in this area. To qualify for the programme and be eligible to receive the Platinum Level Service Provider Award, an organisation must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction.
The recognised companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organisation needs to have written service escalation processes ensuring its commitment to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.
“It’s an honour for us to receive the Sharp AAA Platinum Level Service Providers Award for the tenth consecutive year,” said David A. Bartlow, President, Millennium Business Systems. “This achievement is a direct reflection of Millennium as a company and the emphasis we place on providing our customers with superior service. I’d especially like to recognise our service team and all of our incredible technicians for the impressive efforts they put forth on a daily basis.”
FTG explained that as a AAA Platinum Level Service Provider, Millennium Business Systems has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket with Sharp’s technical hotline, timely updating tickets, and leveraging remote diagnostic technologies. In addition, Millennium Business Systems has delivered consistent performance and quality by only using genuine Sharp parts and supplies.
