Ricoh has unveiled that IDC has named Ricoh a leader in its IDC MarketScape: Worldwide Contractual Print and Document Services 2018 Vendor Assessment (doc #US44387318, December 2018).
Ricoh explained that its commitment to empowering digital workplaces centres around a customer-centric approach to services and solutions delivery, which helps simplify customers’ digital transformation, improve customer experiences and drive business productivity. These attributes and others were cited as factors that contributed to Ricoh being named a Leader in the IDC MarketScape.
“Ricoh’s customer-driven approach, which is based on a high-touch client engagement process, enables the firm to stay in front of evolving customer needs and provide custom solutions to address business demands efficiently and consistently for local, regional, and global deployments,” said Robert Palmer, Research Vice President, Imaging, Printing, and Document Solutions, IDC. “When business large and small are seeking a partner that can design and develop a program intended to evolve with future business needs, Ricoh should be in the running.”
Ricoh says it aims to augment its printing business by supporting the work practice reforms of its customers. The company leverages this broad expertise and specific understanding of customer pains to shape both its portfolio of offerings and how it is implemented. This is done by providing services that leverage the Internet of Things and other advances. Ricoh also offers managed document services and IT services that encompass everything from planning through building and managing office information and communications infrastructures. Its team of experts provide communications services and other value-added offerings that streamline interactions in offices and at frontlines.
This approach, explains the OEM, enables Ricoh to deliver the specific expertise required to assist customers across many different vertical markets including financial services, healthcare, legal, retail and more.
Earlier this year, Ricoh unveiled its RICOH Ignite global growth strategy which outlined Ricoh’s approach to expanding relationships with existing customers and growing relationships with new customers. The OEM says that one aspect of this strategy is to deliver higher value services to existing customers that help connect office and frontline business applications.
IDC states that “Ricoh has established one of the industry’s more feature-rich programs with a highly efficient and integrated global service delivery model.”
“Our commitment to delivering the right services and solutions to help our customers and dealers move the needle for their businesses is unmatched, and this report shows that it’s resonating,” said Yoshinori Sakaue, Corporate Vice President and General Manager of the Digital Business Group, Ricoh Company, Ltd. “Around the world, the right combination of the best people, processes and technologies are a must for success. Our portfolio is customised and scalable to deliver just that to our customers and partners as we help them along their unique digital transformations.”
