Elevate Sky Service utilises analytics and cloud technologies delivering proactive customer service within hybrid work environments.
Toshiba America Business Solutions is improving the customer experience via the cloud while supporting and securing everyday print and document management tasks for onsite and remote workforces via a suite of cloud service and support tools.
Toshiba’s Elevate Sky Service, the newest update within the company’s expanding Elevate Sky cloud portfolio, accomplishes this objective by enabling remote diagnosis, configuration and servicing of Toshiba’s e?STUDIOmultifunction printers (MFPs) using artificial intelligence (AI) fleet analytics.
Elevate Sky Service’s e-BRIDGE Remote Assist is a tool benefiting businesses of any size. This cloud-based portal allows service technicians to remotely connect to a Toshiba MFP (with the client’s permission) to modify device settings, diagnose technical issues, install software, and perform periodic fleet maintenance on Toshiba systems. All in real-time without any on-premises software or onsite visits resulting in faster problem resolution and higher customer satisfaction.
The company’s e?BRIDGE Remote Diagnosis Tool blends AI and cloud technologies enabling both service technicians and resellers to see device error trends. The tool additionally aggregates and analyses such trends across thousands of similar devices to help predict failures.
Toshiba is also introducing a new e-BRIDGE Plus application with built-in support for Microsoft’s Universal Print infrastructure. Via Universal Print, users may print to Toshiba MFPs from anywhere without on-premises print servers or software.
Highly secure cloud platforms such as Microsoft Azure and Amazon Web Service (AWS) host Elevate Sky Service tools to provide peace of mind. Encrypting customer data while helping safeguard information handling are other leading security elements the cloud tools deliver.
“Toshiba’s Elevate Sky Service equips the modern workforce with a real-time, cloud platform that will significantly enhance the customer experience of our valued customers,” said Toshiba America Business Solutions Vice President Marketing and Strategic Business Development Bill Melo. “Our new offering represents Toshiba’s continuing focus to address businesses’ service needs in a more secure, efficient and streamlined manner.”
